Covo dei Saraceni

My wife and I recently stayed at the Covo dei Saraceni hotel in Positano, we had used the Hotel / Concierge to have items secured and shipped which we purchased while supporting and visiting a family run Limoncello and Olive Oil farm in Sorrento, we also purchased some additional bottles of Limoncello & Melloncello at another stop in Sorento's City Center again to support the local economy. We didn't want to take the items and extra weight on the balance of our trip so, we asked if the hotel had services where they could have our items shipped to the US which they did. We filed out the appropriate paperwork provided our Credit Card information to pay for the shipment and went about our trip. When we arrived home, I inquired with both the Hotel & Mail Boxes Etc. in Positano on tracking information and status of our shipment, I had to follow up a second time only to get a response 2 days later stating your package's will arrive today, Great Right!. No so fast, sure enough package has arrived and now the issue comes into play, half of our items which ironically were the Limoncello, Melloncello, and Olive Oil were all missing. I immediately went to the FedEx tracking information to check the information and sure enough the weight of the package matched what was shipped however, clearly the missing items which would've been more than 13.7 lbs / 6.21 kgs alone, the information also showed only 1 package associated with the FedEx tracking number, I placed the box on the scale with the clothing items and leather pocketbooks which matched the FedEx information which further proves my argument of the items not shipping. I have repeatedly tried to get this resolved between the Hotel & Mail Boxes Etc. only to be provided false information and told by the Hotel there's nothing they can do "your 2 boxes" delivered and to take it up with FedEx. Again the photo FedEx took and tracking info have 1 box associated with that delivery, although there's a much smaller package in the photo from FedEx it has nothing to do with the shipment from Positano and no other information has been provided. The right thing for the hotel to do would be to replace the items and have them shipped to me.

I have read a few of the reviews of this hotel and now having experienced their service I agree that you should be very wary. I always give an establishment the opportunity to make things right after we explain their lack of service, but they listened but did nothing to help compensate our inconvenience. We stayed at one of their Junior Suites with hot-tub, king size bed and money was not a major concern. What occurred was that our tour company arranged to have their guide meet us at the lobby but their front desk assistant in the morning told us that they received several calls instructing us to meet them at the parking facility on the main road. This was NOT true! We doubted her statements, she did not give the name of the person who called nor a correct number to call them. She also did not give us a map as we explained that we never have the opportunity to walk any of the pathways prior. Her instructions had us walking 45 minutes of continuous steep steps which exacerbated my wife's bad hip condition, and her instructions directed us a mile away from the meeting point. We had to take a taxi to the meeting spot which cost us $35 Euros to drive us less than 2 kilometers. This also cost us approximately 2 hours of our valuable tour time. Our travel company confirmed that they did NOT instruct us to meet at the parking place and their guide went to our hotel 3 times in vain. The hotel manager acted concerned but did NOT compensate us in any way. Please be wary of choosing this hotel as their poor service may impact your trip.

Beautiful hotel, fabulous location, views to die for, amazing staff especially the lovely Rosario. Breakfast was included and was delicious and very plentiful we didn't need lunch! Immaculately clean and very comfortable room with large balcony looking over the Beautiful cove. Would highly recommend. Will definitely stay again.